Cheap End Of Tenancy Cleaning Privacy Policy
This Privacy Policy explains how Cheap End Of Tenancy Cleaning collects, uses, stores, and protects your personal data in connection with our end of tenancy cleaning services. It applies to all customers and prospective customers of Cheap End Of Tenancy Cleaning in our service area, as well as visitors who contact us to enquire about our services.
Who We Are
Cheap End Of Tenancy Cleaning is a cleaning service provider offering end of tenancy cleaning and related services to residential and commercial customers. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation, we act as the data controller in relation to the personal data we collect and process about you.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as your name, address of the property to be cleaned, billing address if different, and contact details such as your preferred method of contact.
Service information such as details about the property, requested services, access instructions, photos you choose to send to describe the condition of the property, and any notes relevant to the completion of the service.
Booking and transaction data such as booking dates and times, order history, amounts charged, payment status, and basic payment-related information. We do not store full payment card details; where card payments are taken, these are processed securely by payment processors.
Communication data such as emails, messages via contact forms, and any feedback, complaints or reviews you provide to us.
Technical data such as your IP address, browser type, and basic device information if you visit our website, to the extent this is necessary for the functioning and security of our website and for basic analytics.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, make a booking, ask a question, or provide feedback. This can occur through our website, by written correspondence, or through any other communication method you choose to use.
We may also receive limited personal data from third parties, such as landlords, letting agents, or property managers who arrange cleaning on your behalf, and from payment processors who confirm that a payment has been completed or declined.
Lawful Bases For Processing
We process your personal data only where we have a lawful basis to do so under data protection laws. These bases include:
Contract: We process your personal data to enter into and perform a contract with you, for example to provide end of tenancy cleaning services, manage bookings, take payment, and communicate with you about your service.
Legal obligation: We may process your data where necessary to comply with our legal obligations, such as accounting, tax rules, and responding to lawful requests from public authorities.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests and when these interests are not overridden by your rights. This includes managing our business operations, improving our services, handling enquiries and complaints, preventing fraud, and ensuring the security of our systems.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our cleaning services, including confirming bookings, planning visits, accessing the property, and carrying out the requested work.
To manage customer relationships, including responding to enquiries, providing quotes, sending booking confirmations, and handling feedback or complaints.
To process payments and maintain proper business and financial records.
To maintain the safety and security of our staff, customers, and property, for example through accurate recording of service addresses and instructions.
To improve and develop our services, including internal training, quality checks, and service planning.
To comply with legal and regulatory requirements and to exercise or defend legal claims where necessary.
Data Sharing And Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and under contracts that require them to protect your data.
These processors may include:
Payment service providers who securely process card or electronic payments for our services.
IT and hosting providers who supply, maintain, and support our website, booking tools, and data storage systems.
Communication and administration service providers who assist us with managing customer communications and records.
In some circumstances, we may also share personal data with professional advisers, insurers, or law enforcement and regulatory authorities where necessary to comply with legal obligations or to protect our rights.
Where any processing involves transfers of personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection required by data protection laws.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes described in this Privacy Policy and to meet our legal, accounting, and reporting obligations.
In general, we retain customer and booking records for a period aligned with local limitation and tax laws, after which the data will either be securely deleted or irreversibly anonymised. Communications such as emails and enquiries are kept for as long as required to resolve the matter and for a reasonable period afterwards for reference and record-keeping.
Where we rely on your consent for particular types of processing, and you withdraw that consent, we will stop that processing and delete or anonymise the relevant personal data unless we have another lawful basis to retain it.
Security Of Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include access controls, secure storage, and procedures to manage any suspected personal data breach. While we work to safeguard your information, no system can be completely secure and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and limitations, but generally include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You can request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used format and to request that we transmit it to another controller where technically feasible.
Right to object: You can object to our processing of your personal data based on legitimate interests, including profiling related to those interests, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms. You also have the right to object at any time to direct marketing.
Right not to be subject to automated decision making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, unless permitted by law with appropriate safeguards.
Exercising Your Rights And Complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the contact details published on our website or in our customer correspondence. We will respond to your request in accordance with applicable data protection laws.
You also have the right to lodge a complaint with your local data protection authority if you believe that your rights have been violated or that your personal data has been processed in a way that does not comply with the law. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. When we make changes, we will update the date of the latest version and, where appropriate, notify you through our website or other communication methods. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.
