Cheap End Of Tenancy Cleaning Service Terms and Conditions

These Terms and Conditions set out the basis on which Cheap End Of Tenancy Cleaning provides professional end of tenancy cleaning services to residential and commercial customers in its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company, landlord, tenant, letting agent or other party who requests or accepts the provision of services by Cheap End Of Tenancy Cleaning.

Company means Cheap End Of Tenancy Cleaning, the cleaning service provider.

Services means any end of tenancy cleaning, move in or move out cleaning, deep cleaning, or related services supplied by the Company to the Customer.

Property means the premises, house, flat, office or other location where the Services are to be carried out.

Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

Cheap End Of Tenancy Cleaning provides professional end of tenancy and related cleaning services within its designated service area in the United Kingdom. The exact scope of work for each booking will be as described in the service description provided at the time of booking or as confirmed in writing.

Unless expressly agreed otherwise, our standard end of tenancy cleaning service includes general cleaning of accessible areas, including kitchens, bathrooms, living areas, bedrooms, and internal windows, and excludes tasks such as external window cleaning at height, specialised stain removal, professional carpet restoration, pest control, hazardous waste removal, and any work requiring licensed tradespeople.

The Company reserves the right to decline any job that falls outside the ordinary scope of end of tenancy cleaning or that involves health, safety or environmental risks deemed unacceptable by the Company.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels. By submitting a booking request, the Customer confirms that they have the authority to enter into an Agreement and that all information provided is accurate and complete.

3.2 A booking is only confirmed when the Company has accepted the request and provided a booking confirmation. The Company may refuse any booking at its discretion, for example where the Property is outside the service area or where the requested date is not available.

3.3 The Customer must provide accurate details of the Property including size, number of rooms, condition and any specific requirements. The Company reserves the right to adjust the quoted price or duration if the information provided by the Customer is incomplete, misleading or significantly different to the actual condition of the Property.

3.4 The Customer is responsible for ensuring adequate access to the Property on the agreed date and time, including arrangement of keys, parking and any entry codes. Any delays or inability to access the Property may result in additional charges.

4. Prices and Quotations

4.1 All prices are quoted in pounds sterling and are inclusive or exclusive of applicable taxes as stated at the time of booking, in accordance with current UK tax regulations.

4.2 Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as stated by the Company. The Company may revise a quotation if the Customer’s requirements change or if the Property is found to be in a materially different condition than described.

4.3 Additional charges may apply for extra services requested on the day of cleaning, heavily soiled areas, excessive rubbish, pet-related contamination, or where the Property has not been maintained in a reasonable condition.

5. Payments

5.1 The Customer agrees to pay the price for the Services as agreed at the time of booking or as subsequently adjusted with the Customer’s consent.

5.2 The Company may require a deposit or full prepayment to secure the booking. Any required deposit or prepayment will be communicated to the Customer during the booking process.

5.3 Payment can be made by any method accepted by the Company at the time of booking. The Company reserves the right to change accepted payment methods from time to time.

5.4 Where payment is not made in advance, the balance is due on completion of the Services on the same day, unless otherwise agreed in writing. The Company may withhold release of keys or confirmation of completion until full payment has been received.

5.5 If payment is not made when due, the Company reserves the right to charge interest on overdue sums at the statutory rate applicable in the United Kingdom and to recover any reasonable costs incurred in pursuing late payment, including administrative and legal costs.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or reschedule a booking by giving the Company notice through an accepted communication method.

6.2 If the Customer cancels or reschedules more than the minimum notice period specified by the Company at the time of booking, any deposit paid may be refunded or transferred, subject to the Company’s cancellation policy in force at that time.

6.3 If the Customer cancels or reschedules within the short notice period specified by the Company, or fails to provide access to the Property at the agreed time, the Company may charge a cancellation fee up to the full value of the booking to cover the costs and loss of opportunity.

6.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, staff illness, transport disruption, safety concerns, or equipment failure. In such cases, the Company will offer an alternative date or a refund of any prepayments, but will not be liable for any consequential loss or inconvenience suffered by the Customer.

7. Customer Obligations

7.1 The Customer must ensure that the Property is safe and accessible for the cleaners. This includes providing adequate lighting, running water, electricity, and safe access to all areas to be cleaned.

7.2 The Customer must secure or remove any valuables, fragile items, and personal belongings from areas to be cleaned. The Company accepts no responsibility for items left unsecured or in a precarious state.

7.3 The Customer must inform the Company of any known hazards, structural issues, or special circumstances at the Property, including the presence of sharps, biohazards, or substances that may present a health and safety risk.

7.4 The Customer shall not request or encourage cleaners to undertake tasks that fall outside the agreed scope of work, that are illegal or unsafe, or that require specialised training, equipment or licences not held by the Company.

8. Service Quality and Complaints

8.1 The Company aims to provide Services with reasonable care and skill, in accordance with UK consumer law and industry standards applicable to cleaning services.

8.2 If the Customer is not satisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within a reasonable period of time after completion. The Customer should provide details of the areas of concern and, where possible, photographic evidence.

8.3 Where a complaint is justified and relates to the quality of the cleaning, the Company may, at its discretion, arrange a re clean of the affected areas or offer a partial refund, provided that the Property is still vacant or in the same condition as at the time of the original clean. The Company is not responsible for deterioration or additional mess created after the cleaners have left the Property.

8.4 Any guarantee of cleaning results, where offered, applies only to the cleaning work itself and does not extend to decisions made by landlords, letting agents or inventory clerks, who remain independent third parties.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

9.2 Subject to the above, the Company’s total liability to the Customer arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific booking giving rise to the claim.

9.3 The Company shall not be liable for any indirect, consequential or economic losses, including but not limited to loss of rent, loss of profit, loss of opportunity, or any costs associated with delayed move in or move out, even if advised of the possibility of such losses.

9.4 The Company is not liable for wear and tear, pre existing damage, or defects in the Property, fixtures, fittings, or appliances. The Customer acknowledges that certain types of staining, discolouration, mould or damage may not be fully removable by cleaning and that attempts to clean heavily deteriorated items may, in rare cases, cause further visible change.

9.5 The Customer must report any alleged damage caused by the Company’s staff as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Customer must provide evidence and allow the Company or its insurers access to inspect the alleged damage before any remedial action is taken.

10. Waste and Environmental Regulations

10.1 The Company carries out its activities in line with applicable UK waste management and environmental regulations. The Company does not remove or transport large volumes of household waste, furniture, white goods, or hazardous materials as part of a standard end of tenancy clean.

10.2 The Customer is responsible for arranging appropriate disposal of bulky items, electrical appliances, large quantities of rubbish, building waste, or any materials that require licensed waste carriers.

10.3 The Company will dispose of small quantities of general waste generated in the course of cleaning using the Customer’s designated household waste and recycling facilities at the Property, where reasonably available.

10.4 The Company will not handle or dispose of hazardous or prohibited waste, including but not limited to asbestos, clinical waste, sharps, chemicals not supplied by the Company, or any materials classified as hazardous under UK law.

10.5 The Customer agrees not to request services that would breach environmental or waste regulations and acknowledges that the Company may refuse or suspend work where such a breach is suspected.

11. Health and Safety

11.1 The Company complies with applicable UK health and safety legislation and expects Customers to support safe working practices at the Property.

11.2 The Company reserves the right to withdraw its staff from any Property where they experience verbal or physical abuse, harassment, unsafe conditions, or where there is evidence of illegal activity. In such circumstances, the Customer may be charged for the visit.

11.3 The Customer must ensure that any pets are adequately secured during the cleaning to prevent injury or escape. The Company is not responsible for harm to or caused by pets that are not properly controlled.

12. Access, Keys and Security

12.1 If the Customer provides keys or access codes to the Company, these will be used solely for the purposes of providing the Services and will be kept securely and confidentially.

12.2 The Company will take reasonable care to ensure the Property is left secure after cleaning. The Customer should verify that all external doors and windows are locked after the cleaners have departed.

12.3 The Company accepts no liability for loss or damage caused by faulty or insecure locks, doors, windows, or alarm systems.

13. Personal Data and Confidentiality

13.1 The Company processes personal data in accordance with applicable UK data protection laws. Customer information is used to manage bookings, provide Services, handle payments and address queries or complaints.

13.2 The Company will take reasonable steps to keep Customer information confidential and secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations, or with the Customer’s consent.

14. Force Majeure

14.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government or public authorities, strikes, transport disruption, or power failures.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or service offerings. The version in force at the time of the Customer’s booking will apply to that booking.

15.2 Continued use of the Services after changes to the Terms and Conditions have been published or notified will be taken as acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not materially affect the standard of the Services.

17.4 These Terms and Conditions, together with any confirmed booking details, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.